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{"id":4991,"date":"2018-04-17T22:04:51","date_gmt":"2018-04-17T21:04:51","guid":{"rendered":"https:\/\/www.aura-energia.com\/faqs\/"},"modified":"2021-06-23T10:45:15","modified_gmt":"2021-06-23T08:45:15","slug":"preguntes-frequents","status":"publish","type":"page","link":"https:\/\/www.aura-energia.com\/ca\/preguntes-frequents\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column css=&#8221;.vc_custom_1509461805867{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][qode_elements_holder number_of_columns=&#8221;two_columns&#8221;][qode_elements_holder_item advanced_animations=&#8221;no&#8221; background_image=&#8221;1868&#8243;][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=&#8221;middle&#8221; advanced_animations=&#8221;no&#8221; background_color=&#8221;#e84079&#8243; item_padding=&#8221;50px 50px 50px 50px&#8221;]<span data-type=\"normal\"  class=\"qode_icon_shortcode  q_font_awsome_icon fa-3x  \" style=\" \"><i class=\"qode_icon_font_awesome fa fa-life-ring qode_icon_element\" style=\"color: #ffffff;\" ><\/i><\/span>[vc_empty_space height=&#8221;15&#8243;][vc_column_text]<\/p>\n<h4><span style=\"color: #ffffff;\">Preguntes frequents FAQs<\/span><\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][vc_column_text]<span style=\"color: #ffffff; font-size: 17px;\">Aqu\u00ed trobar\u00e0s resposta a les preguntes freq\u00fcents, si tot i aix\u00ed tens algun dubte, posa\u2019t en contacte amb nosaltres i estarem encantats d\u2019ajudar-te.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_bottom=&#8221;40&#8243;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space height=&#8221;60&#8243;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h2>A Aura Energia, t&#8217;ajudem<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15&#8243;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h6>Resolem tots els teus dubtes<\/h6>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20&#8243;][vc_column_text]A Aura Energia som transparents i volem resoldre qualsevol dubte que tinguis sobre nosaltres, per aix\u00f2, des de la nostra web et mostrem totes les <strong>preguntes i dubtes m\u00e9s freq\u00fcents<\/strong> en relaci\u00f3 a la contractaci\u00f3 de les nostres tarifes de llum.<\/p>\n<p>&nbsp;<\/p>\n<p>Encara tens dubtes? Estem aqu\u00ed per ajudar-te! Tenim el comprom\u00eds d\u2019estar sempre a la teva disposici\u00f3 per a tots els canals disponibles. Envia\u2019ns un correu electr\u00f2nic a <strong>info@aura-energia.com<\/strong>\u00a0o truca\u2019ns gratu\u00eftament al nostre tel\u00e8fon d\u2019atenci\u00f3 al client <strong>93 118 06 00.<\/strong>[\/vc_column_text][vc_empty_space height=&#8221;30&#8243;]<div class=\"qode-accordion-holder clearfix qode-toggle qode-initial \">\n\t<h3 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<i class=\"qode_icon_font_awesome fa fa-lightbulb-o \" ><\/i>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Nous canvis en les tarifes d&#039;electricitat. Informa&#039;t de les modificacions que hi ha aquest 2021!    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h3>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221;][vc_accordion_tab title=&#8221;Quan entren en vigor els nous canvis de les tarifes de llum?&#8221;][vc_column_text]El passat 24 de Gener de 2020, es va publicar al butllet\u00ed de l&#8217;estat la disposici\u00f3 1066 num. 21, per la qual modifiquen el c\u00e0lcul i l&#8217;aplicaci\u00f3 dels peatges d&#8217;acc\u00e9s a la xarxa el\u00e8ctrica.<\/p>\n<p>Des d&#8217;aquest moment fins al pr\u00f2xim 1 de juny 2021 hi ha de termini perqu\u00e8 les empreses distribu\u00efdores reprogramin els comptadors de manera progressiva amb els canvis.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quines modificacions tindran les tarifes?&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Canvien els noms de les tarifes (2.0A, 2.0DHA, 2.0DHS, 2.1A, 2.1DHA, 2.1DHS, 3.0A, 3.1A, 6.1A, 6.2A, 6.3A i 6.4A). El nombre de per\u00edodes, les franges hor\u00e0ries, s&#8217;afegeixen temporades, canvia el preu segons la ubicaci\u00f3 geogr\u00e0fica, pot\u00e8ncia, etc.<\/p>\n<p style=\"text-align: center;\"><strong>Taula Resum amb les caracter\u00edstiques de les noves tarifes<\/strong><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/tabla-nuevas-tarifas.jpg\"><img class=\"wp-image-11476 size-full alignnone\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/tabla-nuevas-tarifas.jpg\" alt=\"Nuevas tarifas de luz\" width=\"658\" height=\"155\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/tabla-nuevas-tarifas.jpg 658w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/tabla-nuevas-tarifas-300x71.jpg 300w\" sizes=\"(max-width: 658px) 100vw, 658px\" \/><\/a><\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;TARIFA 2.0TD (LLAR I PETIT COMER\u00c7)&#8221;][vc_column_text]<strong>Tarifa 2.0TD:<\/strong><\/p>\n<ul>\n<li><strong>Les tarifes 2.0A, 2.0DHA, 2.0DHS, 2.1A, 2.1DHA i 2.1DHS passen a ser la 2.0TD<\/strong><\/li>\n<li><strong>Pot\u00e8ncia\u00a0<\/strong>contractada inferior o igual a\u00a015kW\u00a0en tots els per\u00edodes<\/li>\n<li>El terme de pot\u00e8ncia constar\u00e0 de\u00a0<strong>2 pot\u00e8ncies contractades (P1 i P3)<\/strong><\/li>\n<li><strong>Tenen 3 termes d&#8217;energia<\/strong>\u00a0amb la seg\u00fcent distribuci\u00f3 hor\u00e0ria (P1, P2 i P3)<\/li>\n<\/ul>\n<p><strong>Com afecta el canvi d&#8217;un o dos per\u00edodes a tres en energia?<\/strong><\/p>\n<p>Els subministraments amb les tarifes actuals 2.0A, 2.0DHA, 2.0DHS, 2.1A, 2.1DHA i 2.1DHS que passen a la\u00a0tarifa 2.0TD,\u00a0tindran discriminaci\u00f3 hor\u00e0ria en tres per\u00edodes, i periodificaci\u00f3 d&#8217;energia pel dia de la setmana que es consumeixi tal com mostra la gr\u00e0fica.<\/p>\n<p style=\"text-align: center;\"><strong>Gr\u00e0fic horari d&#8217;energia per a la tarifa 2.0TD (3 per\u00edodes)<\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/06\/Periodos-2.0TD-ok.jpg\"><img class=\"alignnone size-medium wp-image-14548 aligncenter\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/06\/Periodos-2.0TD-ok-300x145.jpg\" alt=\"\" width=\"300\" height=\"145\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/06\/Periodos-2.0TD-ok-300x145.jpg 300w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/06\/Periodos-2.0TD-ok-700x338.jpg 700w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/06\/Periodos-2.0TD-ok.jpg 722w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/strong><\/p>\n<p><strong>Com afecta el canvi d&#8217;un per\u00edode a dos en pot\u00e8ncia?<\/strong><\/p>\n<p>La pot\u00e8ncia ha de ser inferior o igual a\u00a015kW\u00a0en tots els per\u00edodes, ampliant-se el rang de pot\u00e8ncia a contractar per a la tarifa podent contractar de 0,1KW a 15KW sense canviar de tarifa.<br \/>\nLa pot\u00e8ncia contractada constar\u00e0 de dos termes:<br \/>\n\u2022 Per\u00edode Punta: Agrupa la pot\u00e8ncia contractada per al P1 i P2<br \/>\n\u2022 Per\u00edode Vall: Agrupa la pot\u00e8ncia contractada per al P3<\/p>\n<p style=\"text-align: center;\"><strong>Gr\u00e0fic horari de pot\u00e8ncia per per\u00edodes 2.0TD (2 per\u00edodes)<\/strong><\/p>\n<p><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD.jpg\"><img class=\"alignnone size-medium wp-image-13904 aligncenter\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD-300x144.jpg\" alt=\"\" width=\"300\" height=\"144\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD-300x144.jpg 300w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD-768x370.jpg 768w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD-700x337.jpg 700w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2021\/05\/Periodos-potencia-2.0TD.jpg 783w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;TARIFA 3.0TD (PIME i petita ind\u00fastria)&#8221;][vc_column_text]\u2022 Pot\u00e8ncia contractada superior a 15kW en algun dels per\u00edodes<br \/>\n\u2022 6 per\u00edodes de pot\u00e8ncia contractada, les pot\u00e8ncies contractades han de complir el criteri Pn+1 \u2265 Pn, \u00e9s a dir, la pot\u00e8ncia d&#8217;un per\u00edode sempre ha de ser major o igual que la pot\u00e8ncia contractada del per\u00edode justament anterior<br \/>\n\u2022 6 per\u00edodes en el terme d&#8217;energia<br \/>\n\u2022 Nivell de tensi\u00f3 inferior a 1kV[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Migraci\u00f3 de les pot\u00e8ncies: Tarifa 3.0A a 3.0TD&#8221;][vc_column_text]Migraci\u00f3 de les pot\u00e8ncies contractades de la 3.0A a 3.0TD (Es permet fer un canvi de pot\u00e8ncia m\u00e9s durant els pr\u00f2xims tres mesos i el per\u00edode transitori)<\/p>\n<p>\u00b7 P1: El per\u00edode P1 es mant\u00e9 com P1 en la nova tarifa 3.0TD.<br \/>\n\u00b7 P2, P3, P4 i P5: El per\u00edode P2 actual, passa a ser els per\u00edodes P2, P3, P4, P5 en la nova tarifa 3.0TD. En cas d&#8217;incomplir el criteri de pot\u00e8ncies creixents, la pot\u00e8ncia contractada en els per\u00edodes 2, 3, 4 i 5 ser\u00e0 igual a la pot\u00e8ncia contractada en el per\u00edode 1.<br \/>\n\u00b7 P6: El per\u00edode P3 de l&#8217;actual tarifa es mant\u00e9 en el per\u00edode del P6 en la nova tarifa 3.0TD.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;TARIFES 6.1TD, 6.2TD, 66.3TD i 6.4TD (IND\u00daSTRIES)&#8221;][vc_column_text]\u2022 Les pot\u00e8ncies contractades han de complir\u00a0Pn+1<br \/>\n\u2022 Constar\u00e0 de 6 termes de pot\u00e8ncia contractada<br \/>\n\u2022 6 termes d&#8217;energia[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;MIGRACI\u00d3 DE LES POT\u00c8NCIES: TARIFA 3.1A a 6.1TD&#8221;][vc_column_text]<strong>Migraci\u00f3 de les pot\u00e8ncies contractades de la tarifa 3.1A a la tarifa 6.1TD<\/strong><br \/>\n(Es permet un canvi de pot\u00e8ncia m\u00e9s durant els pr\u00f2xims 3 mesos i el per\u00edode transitori)<\/p>\n<p>\u00b7 P1: El per\u00edode P1 es mant\u00e9 com P1 en la nova tarifa 6.1TD<br \/>\n\u00b7 P2, P3, P4 i P5: El per\u00edode P2 en l&#8217;actual tarifa es mant\u00e9 en el P2, P3, P4 i P5 en la nova tarifa 6.1TD<br \/>\n\u00b7 P6: El per\u00edode P3 de l&#8217;actual tarifa es mant\u00e9 en el per\u00edode del P6 en la nova tarifa 6.1TD[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Tarifes 3.0TD, 6.1TD, 6.2TD, 6.3TD i 6.4TD: Periodificaci\u00f3 d&#8217;Energia&#8221;][vc_column_text]<a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD.jpg\"><img class=\"alignnone wp-image-11511 size-full\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD.jpg\" alt=\"\" width=\"875\" height=\"342\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD.jpg 875w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD-300x117.jpg 300w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD-768x300.jpg 768w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Periodificacion-de-Energia-tarifas-30TDa-la-64TD-700x274.jpg 700w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Pen\u00ednsula: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pen\u00ednsula: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD<\/strong><\/p>\n<p><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_peninsula.jpg\"><img class=\"wp-image-11515 size-full aligncenter\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_peninsula.jpg\" alt=\"\" width=\"565\" height=\"347\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_peninsula.jpg 565w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_peninsula-300x184.jpg 300w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;CAN\u00c0RIES: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Can\u00e0ries: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD<\/strong><\/p>\n<p><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_canarias.jpg\"><img class=\"wp-image-11518 size-full aligncenter\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_canarias.jpg\" alt=\"\" width=\"637\" height=\"382\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_canarias.jpg 637w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_canarias-300x180.jpg 300w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/><\/a><\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Balears: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Balears: Gr\u00e0fic horari d&#8217;energia per a la tarifa 3.0TD i 6.1TD<\/strong><\/p>\n<p><a href=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_baleares.jpg\"><img class=\"aligncenter wp-image-11525 size-full\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_baleares.jpg\" alt=\"\" width=\"628\" height=\"397\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_baleares.jpg 628w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2020\/03\/Grafico-horario-de-energ\u00eda-tarifa-30TD-y-61TD_baleares-300x190.jpg 300w\" sizes=\"(max-width: 628px) 100vw, 628px\" \/><\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quina franja hor\u00e0ria t\u00e9 la tarifa 3.1A?&#8221;][vc_column_text]Tarifa 3.1A<\/p>\n<p><img class=\"alignnone wp-image-5927 size-full\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodo31-1.png\" alt=\"\" width=\"700\" height=\"289\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodo31-1.png 700w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodo31-1-300x124.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quina franja hor\u00e0ria t\u00e9 la tarifa 6.1A?&#8221;][vc_column_text]Tarifa 6.1A<\/p>\n<p><img class=\"alignnone wp-image-5941 size-full\" src=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodos6.png\" alt=\"\" width=\"712\" height=\"396\" srcset=\"https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodos6.png 712w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodos6-300x167.png 300w, https:\/\/www.aura-energia.com\/wp-content\/uploads\/2018\/04\/periodos6-700x389.png 700w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221; Quina difer\u00e8ncia hi ha entre una tarifa fixa i una indexada?&#8221;][vc_column_text]La difer\u00e8ncia principal \u00e9s que amb una <strong>tarifa de llum fixa, el preu per cada kWh consumit \u00e9s sempre el mateix<\/strong>, assegurant aquest preu durant 12 mesos, amb independ\u00e8ncia de les fluctuacions del preu de l&#8217;energia en el mercat el\u00e8ctric majorista.<\/p>\n<p>En canvi, en una<strong> tarifa indexada el preu per kWh \u00e9s el que determina el mercat majorista<\/strong> en el moment exacte de consum, m\u00e9s un cost de gesti\u00f3.<\/p>\n<p>Si vols saber quina tarifa \u00e9s millor per al teu negoci accedeix a l&#8217;article de \u201cTarifa fixa o indexada, Qu\u00e8 li conv\u00e9 a la teva empresa?\u201d des d&#8217;aqu\u00ed.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]    <\/div>\n<\/div><h3 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<i class=\"qode_icon_font_awesome fa fa-pencil \" ><\/i>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Altes, canvis i tramitaci\u00f3    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h3>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221;][vc_accordion_tab title=&#8221;Com fer-me client d&#8217;Aura Energia?&#8221;][vc_column_text]Des de la nostra web tenim diferents vies:<\/p>\n<ul>\n<li>A trav\u00e9s del nostre <strong> simulador web<\/strong> pots fer una comparativa de preus i contractar la teva tarifa directament.<\/li>\n<li><strong>Trucant al 93 118 06 00<\/strong> i un dels nostres assessors t\u2019informar\u00e0 sense cap comprom\u00eds de la tarifa m\u00e9s adient.<\/li>\n<li>Enviant un <strong>correu electr\u00f2nic a info@aura-energia.com<\/strong> i sol\u00b7licitant-nos informaci\u00f3.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quins tr\u00e0mits he de fer per canviar a Aura Energia?&#8221;][vc_column_text]El nou client no ha de fer <strong>cap tr\u00e0mit.<\/strong> A Aura Energia ens encarreguem de realitzar totes les gestions amb la teva anterior comercialitzadora perqu\u00e8 passis a ser el nostre client.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;T\u00e9 cap cost el canvi de comercialitzadora?&#8221;][vc_column_text]Realitzar el canvi de comercialitzadora \u00e9s un tr\u00e0mit <strong>completament gratu\u00eft.<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quins documents necessito per a tramitar el canvi?&#8221;][vc_column_text]<strong>Empresa:<\/strong><\/p>\n<p>Fotoc\u00f2pia del DNI titular del subministrament o CIF de l\u2019empresa<br \/>\nDNI del signant<br \/>\nContacte persona f\u00edsica ( nom i cognoms, tel\u00e8fon i e-mail de contact)<br \/>\n\u00daltima factura<br \/>\nN\u00famero de compte IBAN<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dom\u00e8stic | Llar:<\/strong><\/p>\n<p>Fotoc\u00f2pia del DNI titular del subministrament<br \/>\nContacte persona f\u00edsica<br \/>\n\u00daltima factura<br \/>\nN\u00famero de compte[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Puc contractar m\u00e9s d&#8217;un subministrament de llum?&#8221;][vc_column_text]<strong>S\u00ed<\/strong>, l\u2019\u00fanic requisit \u00e9s que sigui el titular del subministrament.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;He de realitzar cap modificaci\u00f3 en la meva instal\u00b7laci\u00f3 per fer el canvi?&#8221;][vc_column_text]<strong>No<\/strong>, no \u00e9s necess\u00e0ria cap modificaci\u00f3 per canviar de comercialitzadora.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Si canvio de companyia el\u00e8ctrica, s&#8217;aturar\u00e0 el servei de llum en algun moment?&#8221;][vc_column_text]<strong>No<\/strong>, mai no et quedar\u00e0s sense llum. El canvi de comercialitzadora no influeix en el prove\u00efment de l\u2019energia el\u00e8ctrica.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quina pot\u00e8ncia he de contractar?&#8221;][vc_column_text]Els nostres t\u00e8cnics t&#8217;assessoraran de la pot\u00e8ncia m\u00e9s adient pel teu subministrament.<\/p>\n<p>Igualment pots con\u00e8ixer m\u00e9s informaci\u00f3 llegint l\u2019article sobre la pot\u00e8ncia que hem redactat fent <strong>clic aqu\u00ed<\/strong>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quant de temps triga a activar-se un nou subministrament amb Aura?&#8221;][vc_column_text]<strong>Aproximadament 15 dies <\/strong> des de l\u2019acceptaci\u00f3, igualment podr\u00e0s preguntar al teu gestor personal i t\u2019informar\u00e0 de l&#8217;estat del proc\u00e9s.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]    <\/div>\n<\/div><h3 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<i class=\"qode_icon_font_awesome fa fa-briefcase \" ><\/i>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Sobre Aura Energia    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h3>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221;][vc_accordion_tab title=&#8221;Per qu\u00e8 contractar electricitat amb Aura Energia?&#8221;][vc_column_text]<\/p>\n<ul>\n<li><strong>Preu competitiu <\/strong> i factura transparent<\/li>\n<li>Tracte proper i directe amb un <strong>gestor personal<\/strong><\/li>\n<li><strong>No s\u2019atura el servei<\/strong><\/li>\n<li>Acc\u00e9s a <strong> l\u2019oficina virtual <\/strong> des de la primera factura<\/li>\n<li><strong>\u00c0mplia experi\u00e8ncia <\/strong> en el sector energ\u00e8tic<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;A on ofereix servei Aura?&#8221;][vc_column_text]Tenim clients en tot el territori <strong>peninsular Espanyol, <\/strong>aix\u00ed com a les <strong>Illes Can\u00e0ries i Balears.<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quines certificacions t\u00e9 Aura Energia?&#8221;][vc_column_text]Aura Energia compta amb les certificacions <strong> ISO de medi ambient (14001:2014) i de qualitat (9001:2008 i 14001:2014).<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Qu\u00e8 opinen els nostres clients?&#8221;][vc_column_text]<\/p>\n<blockquote><p><em>\u201cVol\u00edem reduir la factura de llum, vam realitzar un estudi personalitzat d\u2019efici\u00e8ncia energ\u00e8tica. Els t\u00e8cnics d\u2019Aura ens van assessorar en tot moment. Al final vam escollir una tarifa de preu indexat per pagar pel que realment consumim\u201d<\/em><br \/>\n<strong>Silvia Garc\u00eda, Responsable de Compres<\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><em>\u201cDes de 2013, el nostre hotel t\u00e9 contractat amb Aura el subministrament d\u2019energia el\u00e8ctrica. Durant aquest temps, la relaci\u00f3 amb Aura \u00e9s completament satisfact\u00f2ria i l\u2019estalvi econ\u00f2mic a l\u2019\u00faltim exercici va ser superior a 20.000\u20ac anuals.\u201d <\/em><br \/>\n<strong>Antonio Fern\u00e1ndez, Director Financer<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><em>\u201cVol\u00edem una alternativa a la comercialitzadora tradicional. Vam sol\u00b7licitar una simulaci\u00f3 i al veure la difer\u00e8ncia de preu i que tots els tr\u00e0mits els gestionaven ells, no vam tenir cap dubte per canviar. Fa m\u00e9s d\u2019un any i estem molt contents.\u201c<\/em><br \/>\n<strong>Miguel L\u00f3pez, Director General<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]    <\/div>\n<\/div><h3 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<i class=\"qode_icon_font_awesome fa fa-user-o \" ><\/i>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        \u00c0rea de Clients    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h3>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221;][vc_accordion_tab title=&#8221;Com entendre la meva factura en 5 minuts?&#8221;][vc_column_text]A Aura volem que els nostres clients entenguin la factura de la llum. Accedeix a l\u2019article a on<strong> expliquem els conceptes de la factura <\/strong> i us ensenyem un exemple de com seria una factura nostre <strong>clicant aqu\u00ed.<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Qu\u00e8 fer si se&#8217;n va la llum?&#8221;][vc_column_text]Trucar al <strong>n\u00famero d\u2019averies <\/strong> que apareix a la teva factura.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Com canviar la pot\u00e8ncia contractada?&#8221;][vc_column_text]Contacta amb el tey gestor personal, t&#8217;informa\u00e0 i el tramitar\u00e0 sense cap cost.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Com canviar el titular del meu subministrament&#8221;][vc_column_text]Contacta amb el teu <strong>gestor personal<\/strong>, ell t\u2019informar\u00e0 i el tramitar\u00e0 sense cap cost.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Com canviar de tarifa de llum?&#8221;][vc_column_text]Contacta amb el tey gestor personal, t&#8217;informa\u00e0 i el tramitar\u00e0 sense cap cost.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Com canviar el n\u00famero de compte iban per a la domiciliaci\u00f3?&#8221;][vc_column_text]<\/p>\n<ol>\n<li>Enviar correu electr\u00f2nic a facturacion@aura-energia.om indicant-nos el nou IBAN i les dades el pagador.<\/li>\n<li>Et respondrem el teu correu adjuntant el document SEPA.<\/li>\n<li>Envia&#8217;ns el document signat pel pagador i gestionarem el canvi.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]    <\/div>\n<\/div><h3 class=\"clearfix qode-title-holder\">\n<span class=\"qode-tab-title\">\n\t\t\t<span class=\"qode-tab-title-icon\">\n\t\t\t<i class=\"qode_icon_font_awesome fa fa-search \" ><\/i>\t\t<\/span>\n\t    <span class=\"qode-tab-title-inner\">\n        Sobre el sector energ\u00e8tic    <\/span>\n<\/span>\n<span class=\"qode-accordion-mark\">\n    <span class=\"qode-accordion-mark-icon\">\n        <span class=\"icon_plus\"><\/span>\n        <span class=\"icon_minus-06\"><\/span>\n    <\/span>\n<\/span>\n<\/h3>\n<div  class=\"qode-accordion-content qode-acc-title-with-icon\" >\n    <div class=\"qode-accordion-content-inner\">\n        [vc_accordion active_tab=&#8221;false&#8221; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221;][vc_accordion_tab title=&#8221;Quina difer\u00e8ncia hi ha entre una distribuidora i una comercialitzadora?&#8221;][vc_column_text]L\u2019empresa <strong>distribu\u00efdora \u00e9s la propiet\u00e0ria <\/strong> de les l\u00ednies el\u00e8ctriques que porten l\u2019electricitat al teu punt de subministrament, cobra uns peatges que estan inclosos a la teva factura el\u00e8ctrica. L\u2019empresa <strong>comercialitzadora \u00e9s la que s\u2019encarrega de comprar i vendre<\/strong> l\u2019energia i la que emet la factura de llum.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Qui llegir\u00e0 el comptador si em canvio de comercialitzadora?&#8221;][vc_column_text]L\u2019 <strong>empresa distribu\u00efdora <\/strong> \u00e9s l\u2019encarregada de realitzar les lectures independentment de la comercialitzadora que escollis. <strong>Aquest proc\u00e9s no canvia<\/strong>, l\u2019empresa distribu\u00efdora ens enviar\u00e0 les lectures i nosaltres facturarem el que ens indiqui el fitxer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quin cost t\u00e9 el llogue de l&#8217;equip?&#8221;][vc_column_text]El cost del comptador <strong>no dep\u00e8n d\u2019Aura<\/strong>, si no del comptador que li hagi instal\u00b7lat l\u2019empresa distribu\u00efdora de la seva zona segons la seva tarifa. A Aura no incrementem cap marge en els conceptes <strong>regulats per el BOE<\/strong>, \u00e9s a dir, tampoc en el lloguer, o sigui que pagar\u00e0 el preu que la distribu\u00efdora facturi a Aura.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Quin \u00e9s el preu PVPC en energia?&#8221;][vc_column_text]<em>Qu\u00e9 \u00e9s el preu Voluntari per al Petit Consumidor (PVPC) en energia?<\/em><\/p>\n<p>Des de l\u20191 d\u2019abril de 2014, els petits consumidors amb tarifes de baixa tensi\u00f3 2.0A i 2.0DHA, \u00e9s a dir <strong>tarifes amb pot\u00e8ncies inferiors a 10 kW <\/strong> poden seguir en el mercat regulat amb el nou sistema per a la fixaci\u00f3 del PVPC, sense necessitat de realitzar cap gesti\u00f3 per la seva part.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Com es forma el preu amb el sistema PVPC? <\/em><\/p>\n<p>Per a formar el preu del consumidor, s\u2019ha de tenir en compte el <strong>cost de producci\u00f3 de l\u2019energia el\u00e8ctrica, els peatges i els costos de comercialitzaci\u00f3 corresponents<\/strong>.<\/p>\n<p>Per a m\u00e9s informaci\u00f3, pot consultar el <strong>r.d_216-2014de_28_de_mar\u00e7<\/strong> o la <strong>web de OMIE<\/strong>.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]    <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space height=&#8221;80&#8243;][qode_elements_holder background_color=&#8221;#f98039&#8243; number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item vertical_alignment=&#8221;top&#8221; advanced_animations=&#8221;no&#8221; item_padding=&#8221;29px 37px 0&#8243; item_padding_480=&#8221;29px 29px 0&#8243;][vc_column_text]<\/p>\n<h4><span style=\"color: #ffffff;\">Tens dubtes? T\u2019informem sense comprom\u00eds!!<\/span><\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_empty_space height=&#8221;41px&#8221;][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column]<div class=\"call_to_action normal\" style=\"background-color: #1cb7d0;padding-top: 40px;padding-bottom: 40px;\"><div class=\"container_inner\"><div class=\"two_columns_75_25 clearfix\"><div class=\"text_wrapper column1\"><div class=\"call_to_action_text \" style=\"\">\n<h4 class=\"vc_custom_heading\"><span style=\"color: #ffffff;\">T\u2019interessa? Sol\u00b7licita informaci\u00f3 sense comprom\u00eds Truca\u2019ns al 93 118 06 00!<\/span><\/h4>\n<\/div><\/div><div class=\"button_wrapper column2\"><a itemprop=\"url\" href=\"https:\/\/www.aura-energia.com\/ca\/contactar-comercialitzadora-llum\/\" class=\"qbutton white medium\" target=\"_self\" style=\"color: #ffffff;border-color: #ffffff;background-color: rgba(255,255,255,0.2);\" data-hover-background-color=rgba(255,255,255,0.4) data-hover-border-color=#ffffff data-hover-color=#ffffff>contactar amb aura<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column css=&#8221;.vc_custom_1509461805867{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][qode_elements_holder number_of_columns=&#8221;two_columns&#8221;][qode_elements_holder_item advanced_animations=&#8221;no&#8221; background_image=&#8221;1868&#8243;][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=&#8221;middle&#8221; advanced_animations=&#8221;no&#8221;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/pages\/4991"}],"collection":[{"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/comments?post=4991"}],"version-history":[{"count":116,"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/pages\/4991\/revisions"}],"predecessor-version":[{"id":14746,"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/pages\/4991\/revisions\/14746"}],"wp:attachment":[{"href":"https:\/\/www.aura-energia.com\/ca\/wp-json\/wp\/v2\/media?parent=4991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}